RETURN & EXCHANGE

Return and Exchange Policy

At ISUMETE AUSTRALIA, we want you to be completely satisfied with your purchase. If you're not happy with your order, you may return or exchange eligible items within 30 days of receiving your order.

Eligibility

To qualify for a return or exchange, items must:

Be unused, unworn, unwashed, and in their original condition.
Be returned with all original packaging, tags, and labels attached.
Include all components if sold as a set (e.g. jacket and pants).
Be accompanied by proof of purchase.

Items showing signs of wear, misuse, accidental damage, improper washing, alterations, stains, cuts, or damage not caused by a manufacturing fault are not eligible for return or exchange.

Products purchased during clearance or promotional sales are not eligible for refunds.

Exchanges may be available, subject to stock availability.

How to Request a Return or Exchange

To request a return or exchange, please email info_orders@isumete.com with your Order Number in the subject line before sending your item.

Returns sent without prior authorisation will not be accepted.

Refunds

Once your return has been received and inspected, eligible refunds will be processed to your original payment method.

The following fees may apply:

A $5 handling fee per item to cover inspection and processing.
A 2.5% processing fee will be deducted from the refund to cover payment processing costs.

Any promotional gift received with your order must also be returned. If it is not included, its retail value will be deducted from your refund.

Exchanges

Exchanges are subject to product availability.

Customers are responsible for the shipping costs of returning the original item and the shipping cost of sending the replacement item, unless the item is faulty or supplied incorrectly.

Faulty or Incorrect Items

If you receive a faulty, defective, or incorrect item, please contact us as soon as possible.

Once the item has been inspected and the fault confirmed, we will offer a replacement, exchange, or full refund. ISUMETE AUSTRALIA will also cover the reasonable return shipping costs for approved faulty items.

Return Shipping

Customers are responsible for all return shipping costs unless the item is faulty or incorrect.
Returns must be sent using a tracked shipping service. We cannot process returns that cannot be tracked and are not responsible for items lost in transit.

Order Cancellation

Orders may be cancelled free of charge before they have been dispatched. Once an order has been shipped, our Returns & Exchange Policy will apply.